Liberty Family Medicine Frequently Asked Questions

How do I schedule/change/cancel an appointment?
Please call 513-755-1912 to schedule an appointment. Please give at least a 24 hour notice, if you plan to change and/or cancel an appointment.

Are you accepting new patients?
Yes, we are accepting new patients of all ages.

What insurance carriers do you accept?
We currently accept Anthem/Blue Cross Blue Shield, United Healthcare, Aetna, Cigna, Medical Mutual, Healthspan, Caresource, Tricare, Ohio Medicaid, and Medicare. This list is subject to change. If your insurance carrier is not one of the plans listed above, please contact your carrier to see if Dr. Aleda Johnson is an in-network provider for your plan. Even if Dr. Johnson is not an in-network provider on your insurance plan, you may be seen at Liberty Family Medicine LLC. You would need to check with your insurance carrier to inquiry about the fees for being seen by an out-of-network provider.

Do I have to pay at the time of service?
Yes, all co-pays and fees are due at the time of service.

What form of payment do you accept?
We accept cash, checks, and debit/credit cards (Visa/MasterCard/Discover).

What age does a patient have to be in order to be seen at Liberty Family Medicine LLC?
We accept patients of all ages from newborns to the elderly.

What should I bring to my first appointment?
You should bring the following to your first appointment at Liberty Family Medicine LLC: completed patient forms (available for download on this website), current insurance card, photo identification, social security card, names and information of any doctors/specialists that you are currently being seen by, and bottles of all current medication (including herbal supplements/over the counter medications).

How early do I need to arrive for my appointment?
It is recommended that you arrive 10-15 minutes prior to your appointment in order to allow for time to submit all necessary paperwork and for verification/update of insurance and/or personal information.

Do you perform any lab tests at your facility?
Yes, we collect blood for lab tests to be sent to a larger lab company, and we also perform some rapid in-house lab tests that provide immediate results. We do not perform any x-ray/imaging tests at our facility.

How do I get a prescription refilled?
Dr. Johnson will make every effort to provide you with enough of your medication(s) to last until your next schedule appointment. So, it is likely that you are due to be seen if you are out of your medication(s). If you are running low on your medication and not due for your next scheduled appointment, then you are advised to call your pharmacy and request a refill. In most cases, you will need to be seen for an appointment in order to get your prescriptions filled. You will need to be seen for all new prescriptions.

What if I am sick and need to be seen immediately?
We do offer same-day appointments for sick visits.

What do I do if there is an emergency or if I get sick after normal business hours?
If there is a true medical emergency, then you are advised to call 911 immediately. If you become sick after normal business hours and it is not a medical emergency, you may call our office at 513-755-1912 and you will be connected to the on-call physician. Please be aware that the on-call physician cannot call in prescriptions or schedule appointments.

What if I have a question about a bill received from your office?
All billing inquiries should be direct to Software To Systems, Inc at 513-893-9800.

What if I have a question that is not addressed in this list of frequently asked question?
Please call 513-755-1912 if you have a question that is not addressed on this website.